Find your job by what went wrong
Start with the symptom, then tell us the building: in most condos the glass belongs to the corporation, so a suite is a different job from a house. We're a referral service, not a glass shop; an independent local pro quotes and does the work. Condo owners can read the condo guide first; owners in the two heritage villages, the heritage window guide.
Glass
Glass that's fogged, cracked or broken
Foggy between the panes
Haze you can't wipe off from either side means the edge seal failed. Often only the sealed unit changes; the frame stays.
Cracked or broken window
Clear the glass safely, take photos for insurance, then cover the gap. In a suite or rental, call the management office or landlord first.
Cracked glass in a door
A cracked patio door panel, entry-door insert or sidelight can usually be replaced on its own, without buying a new door.
Windows
Windows that stick, leak air or won't lock
Crank turns, window doesn't
The handle turns but the window stays put. Usually the operator under the crank is worn, and it can be changed alone.
Frame is soft or failing
When the frame has given out, or several units failed at once, a new window makes sense. Same size needs no City permit.
Basement window too small
Enlarging a basement window for a bedroom needs a City permit, because the opening changes. Water in the well matters too.
Doors
Patio, balcony, storm and entry doors
Balcony door won't lock
Often the latch misses its keeper because the panel has dropped on worn rollers. New rollers and an adjustment can fix both.
Patio door past repair
A bent frame, failed sill or water coming in underneath can mean a new door. In a tower, the corporation usually decides.
Storm door slams or sags
It won't catch, or it has pulled out of line. Closers and latches are small parts; a new insert or door are options too.
Screens
Screens for windows, sliders and retractable doors
Torn or loose window screen
New mesh goes into the existing frame, or a bent frame is remade. Condo window and balcony-door screens count too.
Screen door jumps its track
Worn rollers or a bent frame let a sliding screen door fall off its track. Rollers and new mesh often fix it.
No room for a swinging screen
A retractable screen rolls into a housing beside the opening. It suits a slider or French door with no room to swing.
Inside
Bathrooms, mirrors, railings and custom-cut glass
Shower glass
Framed or frameless doors, fixed panels and bath screens. In a suite, mention the service elevator; large panels may need it.
Mirror sized to a wall
For the wall above a vanity, a closet door or a home gym. A chipped or clouded mirror is usually replaced, not repaired.
Tabletop, shelf or cabinet glass
Bring the old piece, or trace an odd shape onto paper, and the new glass is cut and edged to match it.
Cracked railing panel
Glass guards on decks, stairs and balconies. Repairing a balcony guard needs a City permit, condos included, so check first.
Buildings
For condo boards, property managers and businesses
Condo boards and owners
Boards arranging window or balcony door work, and owners checking what's theirs to fix. Say how many suites are affected.
Rental buildings
Fogged units, broken glass or worn balcony doors across several units. Say which units, and how the pro gets access.
Storefront or shop door
A broken shop window after a break-in, or a glass entrance door that drags or won't lock. Secure it first; new glass follows.
Questions
Picking the right service
Service areas
Across Mississauga, suite to lakeshore house
Requests go to a pro who covers that address. For commercial work and addresses near the edges, we check coverage first.
Describe the symptom, and we'll route it
Tell us what went wrong and what kind of building it's in. We pass it to an independent local pro who does that work. No cost, no obligation.