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Privacy policy

The short version: a quote request, together with your contact details and photos, is passed to an independent local pro who can then call you and price the job. We use your details for that request and its follow-up, and send tips or offers only if you tick a separate box. At any time you can ask what we hold, have it fixed or deleted, or stop our messages. This draft is being reviewed by a lawyer before launch.

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What we collect and why

Windows Mississauga, which runs windowsmississauga.com and its free referral service, answers for any personal information sent through this site. Canada's federal privacy law for businesses, the Personal Information Protection and Electronic Documents Act (PIPEDA), governs how we handle it. If Parliament replaces PIPEDA, this policy will change to match.

When you send the quote form or the contact form, we collect:

  • your name, phone number and email address;
  • the job's street address or postal code, which decides which pro can take it;
  • what you tell us about the job and building, such as a suite number, floor, management office or heritage district, and whether you own, rent or manage;
  • any photos or files you attach;
  • your consent choices and their date.

This information is used to get your request to a pro, chase it if nothing happens, answer your questions, keep a record of your consent and improve the site. Your information is not sold to anyone. Keep faces and mail out of any photo you upload.

Who we share it with: independent contractors receiving your request

  • The pro we match you with. The independent contractor matched to your job gets your name, contact details, job address, description and photos, so they can contact you and prepare a quote. That business is then responsible for its copy under its own privacy obligations.
  • Is my request shared with more than one pro? Usually it goes to one. If that pro can't take the job, or you ask for someone else, we may pass it to another independent contractor who covers your address. We will tell you which businesses received it if you ask.
  • Suppliers behind the website. The businesses that host the site and handle its forms, email, texts and analytics work with the information on our instructions, under contract. Some may store it outside Canada, where that country's law can apply to it.
  • If the law demands it, or to stop fraud and misuse.

Cookies and analytics

Cookies and similar tools keep the forms working, count page visits and show whether a search or an ad led to a request. They can record your IP address, browser and device type. You can switch cookies off in your browser; some are needed for the forms to send.

Sending a quote request requires the first consent box. Ticking it lets us share your request with a pro as described above, and lets us and that pro contact you about it by phone, email or text.

Tips and offers are a separate choice: the second box is unticked by default, and your quote does not depend on it. Under Canada's Anti-Spam Legislation (CASL), the permission that comes from a request is short-lived and covers only messages about that request, not marketing (CRTC guidance). Each commercial email or text identifies Windows Mississauga as the sender and carries an unsubscribe link.

To stop follow-up messages, use the unsubscribe link in any email or text, or tell us through the contact page. If a pro phones and you ask them to stop, the CRTC's telemarketing rules require them to put you on their own do-not-call list. Tell us too.

Your access and correction rights, and how to reach us

You have the right to see what personal information we have on you and who received it, to have errors corrected, and to withdraw consent and have it deleted, except where the law obliges us to keep a record. We answer within the time PIPEDA allows. The pro who received your request keeps a separate copy, so contact them as well; we will tell you who they are.

Records are kept only as long as the request, follow-up, consent record and legal duties need them, then deleted or made anonymous. Where a breach creates a real risk of significant harm, PIPEDA requires us to report it and to tell the people affected, and we will.

Send privacy questions through the contact page. If our answer does not settle it, the Office of the Privacy Commissioner of Canada accepts complaints. The referral service itself is covered by our terms of use, and how it works describes the steps after you request a quote. Changes will appear here with a new date.